Helix Fi app for iPhone and iPad

Manage connections to your Wi-Fi network Use Parental Control to manage your household’s Internet usage. Troubleshoot or change your home connection settings, even remotely.

Available to all Videotron Helix customers with a Helix Internet or Helix TV and Internet plan.
Use it, it’s free! Not a Helix customer? Browse our Helix Internet plans.

HOW DO I USE THE HELIX TV APP?

Download the app to monitor connections to your home Wi-Fi network and manage your Internet connection wherever you are. Open the Helix Fi app on a mobile device and follow the instructions. They will guide you through using the app for the first time. It’s easy!


INTERESTING FEATURES

• Easily identify connected devices on your network thanks to the option to rename them. The app also notifies you of new connections. You can instantly cut off a device or user’s access to your Wi-Fi network, if needed.

• Control Internet usage for created user profiles. The Helix Fi app helps you better control the content your children are exposed to and foster focus or sleep by managing Internet access periods.

• Monitor usage for devices connected to your network and usage peaks. With this overview, you can easily retrieve or change your username and password. You can also quickly troubleshoot your Wi-Fi yourself, even remotely. For example, change port forwards to manage your coverage.

• And much more…


4 PRACTICAL SECTIONS

Overview: Retrieve your network name and password. Remotely check your Internet connection’s status and restart your Helix Fi gateway, as needed. Everything is done through this interface. You can also monitor data usage by checking usage overviews.

Connect: Run an Internet connection test on the various devices connected to your Wi-Fi network. See details on your home Wi-Fi network and a list of connected devices wherever you are. If necessary, you can cut off Internet access from a device or user and monitor data usage. Check your usage for the past 7 days. Troubleshoot connection or Wi-Fi network issues remotely or extend your coverage, as needed.

People: Create profiles and delete users from your network. Manage Internet usage for those who have a profile, like your family members. For example, pause Internet access at bedtime on weekdays so everyone gets a good night’s sleep.

Home: Easily connect and control all your compatible smart home devices from one place. Manage your smart lights, door locks, and thermostat directly on the app. Plus, protect your home automation devices with the Advanced Security feature.


Need help? We posted articles to help you handle things yourself. Go to the Support tab on our website. (3281)